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Inner Pathways
PSYCHOLoGY
Privacy Policy
Last updated: 14 October 2026
Inner Pathways Psychology is committed to protecting your privacy and handling your personal information with care and respect. This policy explains how we collect, use, store and disclose personal information when you visit our website, contact the practice or access psychological services.
We handle personal and health information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
1. Information We Collect
The information we collect depends on how you interact with Inner Pathways Psychology.
Website enquiries
If you submit a contact form or contact us by email or phone, we may collect information such as your name, email address, phone number and the details of your enquiry. Please avoid including sensitive personal or health information in website enquiries unless it is necessary.
Psychological services
When you access psychological services, we may collect personal and health information needed to provide appropriate care. This may include contact details, relevant personal and medical history, presenting concerns, assessment information, clinical notes, correspondence and information provided by other health professionals with appropriate authority or consent.
Website usage
Our website is hosted by Wix. Technical information about your visit may be collected through cookies and similar technologies, depending on your cookie settings and the tools enabled on the website. This may include information about website usage, browser type and interactions with website pages.
2. How We Use Your Information
We collect and use personal information for purposes such as:
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Responding to enquiries and providing information about our services.
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Arranging appointments and communicating with you.
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Providing psychological assessment, treatment and related care.
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Maintaining clinical records and meeting professional and legal obligations.
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Coordinating care with other professionals or organisations where appropriate.
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Managing billing, rebates and administrative requirements.
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Maintaining website functionality, security and performance.
We do not use website enquiries for unsolicited marketing. Information is otherwise used or disclosed only as permitted or required by applicable privacy laws and professional obligations.
3. Storage and Security
We take reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification or disclosure.
Our website is hosted by Wix, and information submitted through the website may be stored or processed using Wix's systems. Information relating to psychological services may also be held in secure practice management, clinical record, email, telehealth or other service-provider systems used to operate the practice.
Some service providers may store or process information outside Australia. Where personal or health information is handled by third-party providers, we take reasonable steps to ensure that appropriate privacy and security arrangements are in place.
We retain records in accordance with applicable legal, professional and record-keeping requirements.
4. Disclosure of Information
We do not sell or rent your personal information.
Information may be disclosed to service providers who assist us in operating the practice, such as website hosting, practice management, payment processing and communication providers, where relevant to their services.
In providing psychological services, information may also be shared with other health professionals, insurers, employers, funding bodies or other organisations where appropriate consent or authority has been obtained, or where disclosure is otherwise permitted or required by law.
Confidentiality may also be limited in certain circumstances, such as where disclosure is required by law or necessary to respond to serious concerns about safety. These circumstances are explained further as part of the client consent process.
5. Cookies and Website Analytics
Our website is hosted on Wix, which may use essential cookies and other technologies to support website functionality, security and performance. Depending on the features enabled on our website, analytics or other tools may also collect information about how visitors use the site.
You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
For further information about how Wix handles information, please refer to Wix's privacy policy.
6. Accessing and Correcting Your Information
You may request access to personal or health information held about you and request that inaccurate information be corrected, subject to applicable legal requirements and any relevant exceptions.
To make a request, please contact us at info@innerpathwayspsychology.com. We may need to verify your identity before responding.
7. Privacy Concerns and Complaints
If you have a question or concern about how your information has been handled, please contact us at info@innerpathwayspsychology.com. We will review your concern and respond in a timely manner.
If you are not satisfied with our response, you may contact the relevant privacy regulator. Complaints about the handling of health information in Victoria can be made to the Health Complaints Commissioner. Complaints concerning obligations under the Commonwealth Privacy Act 1988 can also be made to the Office of the Australian Information Commissioner.
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our services, website or privacy obligations. The latest version will be published on this page, with the date of the most recent update shown at the top.
9. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Inner Pathways Psychology